Sunday, December 12, 2021

Opt Out of AT&T Marketing Messages

 AT&T is particular is remarkably persistent with its marketing.

General instructions for AT&T customers for opting out can be found here:

https://www.att.com/support/article/wireless/KM1011260/

but I am not an AT&T customer.

This marketing series of phone calls was from their DirectTV department.

Go to: https://www.att.com/directv/

Click Chat on the right.





Make the subject: Opt out of marketing phone calls. (Or similar.)

The agent (which may or not be a person) will come on the line and will ask for your name (first name is ok.) It will ask if you use any AT&T services. (We don't).

Then it will ask for the phone number to remove.

With any luck you should see:






During the chat session you can request that a transcript of the call be either emailed or texted to you. This can be quite handy.

Your chat transcript:

PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.

AT&T : Thank you for choosing AT&T Chat. How can we assist you today?

Me : opt out of AT&T marketing phone calls

Emma : Hi! My name is Emma. I can help you by checking our internet options today.

Emma : I will be more than happy to check your internet options in your area.

Emma : Can I get your name?

Me : Ellen

Emma : Hi Ellen, Nice to chat with you.

Emma : While I'm checking this for you, can I know if you currently have any existing services with AT&T? (DirecTV, DirecTV Stream, internet, wireless)

Me : we are not AT&T customers

Emma : Thank you so much for that info

Emma : Can I get your phone number ?

Me : XXX-XXX-XXXX

Emma : Thank you , please allow me a few moment

Emma : Done, this is your confirmation number ##############

Emma : Your DO NOT CALL Suppression Request has been successfully submitted!

Emma : Your number will be added to our AT&T DO NOT CALL LIST.

Me : thank you.

Emma : My entire pleasure

Emma : I want to be sure I gave you the best service possible. Is there anything else you need help with today?

Me : no thank you, have a good day.

Emma : It was my entire pleasure to assist you today

Emma : Have a good day, thank you for contacting us today. We appreciate your business! 

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